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World Leaders in Wound Care Science

Return Policy

INQUIRIES
  • EMAIL: SupportUSA@manukamed.com
  • Please allow up to 72 hours for your orders to ship. We will make our greatest effort to ship your orders as soon as possible and in most cases, your orders will ship same day.
DAMAGES AND SHORTAGE CLAIMS
  • Damaged goods or shortages must be reported within 72 hours of receipt by contacting Customer Support at SupportUSA@manukamed.com

RETURNED GOODS POLICY
  • MANUKAMED USA takes every precaution to ensure the integrity of its products and guarantees that all products meet its high quality specifications, therefore any product that has been out of MANUKAMED USA possession for a period of one year or longer is not returnable.
  • Defective product is accepted ONLY if product is returned within six months of receipt.
  • Product damaged in shipment may be returned for replacement with comparable product. MANUKAMED USA will be responsible for the shipping charges in association with the return of damaged and/or defective product.
  • All goods returned due to overstocking or customer’s ordering error are subject to a restocking fee of 15% of the product list price. The customer is responsible for paying shipping charges to return overstocked product.
  • Product within six months of expiration is not returnable.
  • Partial cases or boxes and discontinued items are not returnable.
  • MANUKAMED USA does not accept third party returns.